ROCK MERCH UNIVERSE.COM | RETURN POLICY

Our Exchange/Return Policy

• PLEASE READ THIS DISCLAIMER BEFORE PLACING AN ORDER ONLINE

**WE NO LONGER ACCEPT RETURNS ON ANY APPAREL ITEMS FOR THE FOLLOWING REASONS:

1) Customers do not read this page, and do as they please returning items.
2) Customers try to return items well after the 10 days, and send it without notice.
3) Customers return items just because "they no longer like the band."
4) Customers threaten us to get their refund practically the next day, when it takes 2-3 business days at the least to credit a credit card.
5) Way too many people sending back items that are obviously worn, and wanting credit, in which most cases we never gave them permission to return the item. They lie and say they never wore it, and it smells bad and has hair all over it, etc. Some items we get returned smell like cigarette smoke, and other odors.
6) We cannot resell items that have been worn or used.

RETURN/EXCHANGE POLICY:

• We offer a 10 day satisfaction guarantee from the time the order is received on qualifying products as long as you return the product in the same condition as which it was purchased with the original packaging materials.

• We will not take back an item that has had the plastic removed by the customer.

• We will not take back any apparel, as all sales are final. Please know your correct size, as we will not exchange it, due to the reasons above.

• All sales are final on factory sealed items, such as CDs, and DVDs.

• Keep in mind, we are not responsible for damage during shipping.

• If we have shipped you the wrong item, we will take it back for the correct item to be shipped to you, or for a refund on the itemed originally ordered. We will pay for the shipping cost of shipping the correct item back to you, but not for your cost returning it.

• The customer is responsible for all shipping costs which on returned items, which is considered our restocking fee.

• We do not accept returns on clearance, or close-out items.

HOW TO RETURN/EXCHANGE:

• To return an item, e-mail our customer service department.

• Please include in the e-mail why you are returning it, and any other feedback, such as if you want store credit or a refund. Please have your order number, and all other known order info to speed up the process.

• Do not send back an item without contacting us first to see if the item qualifies for a return.

• After getting approval from us that your item is returnable, we will at that point give you store credit or a full refund.