|Our Exchange/Return Policy
TO KNOW REGARDING RETURNS/EXCHANGES:
out the return form below does not guarantee the item qualifies for
a return. We will determine this based on
the information given in the form.
not send back an item without contacting
us first to see if the item qualifies for
a return, and gaining permission from us
to set up the return properly.
take each return request on an individual
basis, based on the situation.
getting approval from us that your item is
returnable, we will at that point
determine whether you would receive store credit or a full refund, judging by
may not accept returns on clearance or
clothing has been significantly worn more
than just to try it on or has been washed,
and we cannot resell it to another
customer, we cannot accept it back. If it
has cigarette smoke or similar smell or
odor on it, we cannot accept it back. If
it has hair including pet hair on it, we
cannot accept it back.
will not take back CDs or DVDs that have
been opened with the factory sealed plastic taken off
from the product. We would not be able to resell these
products if they were to be returned.
small restocking or return processing fee
may apply or be subtracted from the total
customer is responsible for shipping
costs on returned items, and we will pay
for shipping to ship any exchange back out
to the customer if applicable. We suggest
purchasing insurance on your return
shipment, and a tracking or confirmation
will not accept a return based on a
customer "no longer liking the
we have shipped you the wrong item, size,
or color, we
will accept it back for the correct item to
be shipped to you, or for a refund on the
itemed originally ordered if the customer
chooses. We will pay for
the shipping cost of shipping the correct
item back to you.
fill out this form if requesting a return.
we receive the form submission, and review
it, we will determine if the information qualifies,
and will reply back either way.
form must be submitted within 20 days of
the delivery date to be considered for a
return or exchange. After 20 days, the
form will not be considered for review. We
will make exceptions, if a valid reason is
form was created by Freedback.