Order Status | Customer Service | Shopping Cart


                                                                                 

     

# | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z           AddThis Social Bookmark Button

      


AddThis Social Bookmark Button

Our Exchange/Return Policy
THINGS TO KNOW REGARDING RETURNS/EXCHANGES:
Filling out the return form below does not guarantee the item qualifies for a return. We will determine this based on the information given in the form.

Do not send back an item without contacting us first to see if the item qualifies for a return, and gaining permission from us to set up the return properly.

We take each return request on an individual basis, based on the situation.

After getting approval from us that your item is returnable, we will at that point determine whether you would receive store credit or a full refund, judging by the situation.

We may not accept returns on clearance or close-out items. 

If clothing has been significantly worn more than just to try it on or has been washed, and we cannot resell it to another customer, we cannot accept it back. If it has cigarette smoke or similar smell or odor on it, we cannot accept it back. If it has hair including pet hair on it, we cannot accept it back.

We will not take back CDs or DVDs that have been opened with the factory sealed plastic taken off from the product. We would not be able to resell these products if they were to be returned.

A small restocking or return processing fee may apply or be subtracted from the total refund amount.

The customer is responsible for shipping costs on returned items, and we will pay for shipping to ship any exchange back out to the customer if applicable. We suggest purchasing insurance on your return shipment, and a tracking or confirmation number.

We will not accept a return based on a customer "no longer liking the band".

If we have shipped you the wrong item, size, or color, we will accept it back for the correct item to be shipped to you, or for a refund on the itemed originally ordered if the customer chooses. We will pay for the shipping cost of shipping the correct item back to you.

RETURNS/EXCHANGES FORM:
Please fill out this form if requesting a return.
Once we receive the form submission, and review it, we will determine if the information qualifies, and will reply back either way.
This form must be submitted within 20 days of the delivery date to be considered for a return or exchange. After 20 days, the form will not be considered for review. We will make exceptions, if a valid reason is given.
What are the billing and shipping first and last names?
What is your Order ID number? [5 Digits] (Found On Order Receipt) (Note: Having this will get you a faster reply)
What was your method of payment? (example: credit card/PayPal/check, etc.)
What is the reason for requesting a return?
Was the product opened if sealed or tried on or worn if clothing?
Are you requesting a return, exchange, or store credit?
Email Address: [Won't Get A Reply If Left Empty]
Please explain in detail the reason for requesting a return.

This HTML form was created by Freedback.
Images, Logos, etc. Copyright ROCK MERCH UNIVERSE.COM

Home Page  |  Shopping Cart  |  About Us  |  Contact Us  |  FAQ  |  Links  |  Order Status
Privacy |
Band List | Support | Directory | Sale Page | CD/DVD Reviews | Mailing List

Information and pictures found on this website are Copyright 2002-Present ROCK MERCH UNIVERSE.COM, and the respective bands and their respective record labels listed on this website.
All
Rights Reserved 2002-Present


Online credit card transactions are processed securely through Wells Fargo.