ROCK MERCH UNIVERSE.COM | Please Read This

PLEASE READ THIS BEFORE ORDERING, SO YOU WILL KNOW WHAT TO EXPECT

• To better understand our process, and better understand when you can expect delivery of your order, please read the following, so you won't be in for any surprises when you place the order. If you have any questions, contact us. We are always working to improve our service, and will always continue to do that, to make the best possible shopping experience. We are always open to suggestions from customers, so let us know how we can improve on anything. We will be adding to this page, as we feel the need to. For more help go to the following pages:

CUSTOMER SUPPORT | PRIVACY POLICY | FAQ PAGE

PLEASE ALLOW UP TO 30 DAYS TO RECEIVE YOUR WHOLE ORDER

• Product Availability/Shipping/Payments/Shopping Cart, etc. Info

If you have any questions regarding any of these statements, feel free to contact us

About Our Products AND CUSTOMERS

1) Due to the infinite number of merchandise we carry, (of which only a very small percentage is listed online), especially different apparel sizes, please allow up to 30 days to get these items in stock and to be delivered. Imported audio and video have their own backorder cancellation deadlines in their description. If it is not listed, then it is 30 days for ALL ITEMS.

2) Due to the amount of orders we receive on a daily basis, please allow up to 30 days for delivery. This don't mean it will take 30, we just want to let you know so you won't be in for any surprises. This is more evident on bigger orders, as we are faced with decisions on whether to wait for items, or ship what we have in stock for that order. You can contact us at anytime, and check the order status. You can go to our order status page, and fill in the info, and you will be contacted as soon as possible. We also try and send order status out to customers as often as possible, but it gets overwhelming at times, so we appreciate your understanding. Just know that we are working, and are giving it our best to get your merchandise to you.

3) The stock status of our items changes daily, but we try our best to keep products updated to the day. If a product says it is in stock, if will be unless it sold out within the day of placing the order, in which case we will need you to allow us to get more in stock. If it doesn't say it is in stock, it may or may not be. We do not have EVERY ITEM updated to the day, as far as what is in stock at this time. We are working on getting that corrected daily. If you would like to find out for sure, contact us directly.

REGARDING SHIPPING

1) Choosing USPS Priority Mail over First Class Mail does not exactly mean you will get your order any faster. It just means it will get to you faster ONCE SHIPPED. We get customers saying they paid extra for Priority Mail shipping, and were surprised when they didn't have the order in their mailbox in 2-3 days. Remember this before choosing, and contact us if you want to find out if the items you are ordering would be available for that quicker shipment.

2) If an item is over 13 ounces, the USPS automatically makes you get Priority Mail, making First Class Mail not an option, so know that before choosing. We MAY adjust the shipping according to the difference in price, which is more evident on heavier items such as hoodies. Priority is mainly an advantage if an item that is ordered is in stock at the time, or if you need it by a certain date, for example a birthday, or holiday gift.

SHOPPING CART ERRORS

1) Sometimes we have problems with a shipping weight on an item and it has trouble adding it to the shopping cart. This is mainly happening to international customers. If this happens to you, then contact us, and let us know the items that are ordered, and we will look into the situation immediately. We will e-mail you when fixed, and at which point, if it still don't work, we can arrange another way for you to place the order, such as filling out our order form.

2) Please note that if you leave your shopping cart unattended for a certain period of time, it will time out, and when you proceed and finish the checkout process, it will create an error. Please try and have a general idea about what you want to purchase before proceeding to order. A tip could be to write all items down on a piece of paper, then go back at once and add them to the shopping cart, one item after another. The exact period of time before the shopping cart times out, we are not sure of. It is a rare occurrence for this error to happen, so the length of time must be a good while. We just want to make you aware of this possibility.

CREDIT CARD DECLINES / AVS/CVV2 MISMATCHES

1) We appreciate your trust in providing your information to process your order and collect payment and billing and shipping information.

2) Our credit card processor will reject certain transactions, which they feel are fraudulent. If you get an e-mail saying "To further process the order, speak with a customer service rep.", it is because something was wrong with your billing information. Either the card info didn't match the the billing address, or information that may have been entered wrong, which is incorrect to that of the cardholder, and looks fraudulent. When a credit card order is placed, it is directly sent to our credit card processor, and they right away if the info matches that of the cardholder. That is why they sent out an e-mail receipt immediately.

3) If this error happens to you, and it wasn't fraud, maybe you just entered the info wrong, or some other shopping cart error, then you can change the payment option, or cancel the order. You can also remake the order online using another credit card.

4) People who try and fraudulently use other cardholders information to place an order with us will be prosecuted to the fullest degree. This is a more serious crime than you may think, and it is not worth it. We will ban you from our website, and soon we will have a list of people who do this and report them, and make them available to other business owners to watch out for these people.

CREDIT CARD STATEMENT CHARGES

1) We do not charge a card until the order is processed, so if a charge appears on your credit card statement, know that the order will be delivered to you shortly. You can contact us to find out the anticipated ship date, if we don't contact you first.

MAIL PAYMENT OPTION

1) Please do not waste our time placing an order and choosing to pay by mail, if you are not going to send payment to us. We see far to much of this happening. If you choose to pay by mail, and do not pay us from a previous order, we may not honor future orders from you. If you do wish to cancel the order, at least let us know you will not be sending payment. We thank you for your understanding.