ROCK MERCH UNIVERSE.COM

Order Status | Customer Service | Shopping Cart

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If we are away on LIVE CHAT, leave a message, and we will get back with you as soon as possible, thank you. If you leave a message on LIVE CHAT, you should receive a reply within 2-12 hours, sometimes longer, especially on weekends or holidays.

livechat software for business

Please provide your billing and shipping last names, and Order ID number if contacting about an order.

Just complete this form below. Click on Submit when ready to send. You will be contacted shortly with detailed information on your order status.

*************THINGS TO KNOW REGARDING YOUR ORDER:
• 1) IF WE CANNOT GET THE ITEMS YOU ORDERED IN STOCK WITHIN 30 DAYS, YOUR ORDER WILL BE AUTOMATICALLY CANCELLED. YOU MAY WISH TO REORDER THEM AT THAT TIME, OR WE CAN LEAVE THE ITEM ON ORDER PAST THE 30 DAYS, BY YOUR REQUEST.
• 2) PLEASE NOTE YOU WILL NOT BE NOTIFIED OF THE CANCELLATION.
• 3) YOU CAN CHECK THIS PAGE AT ANYTIME TO CHECK THE STATUS, AND WE WILL RESPOND AS SOON AS POSSIBLE TO YOUR STATUS REQUEST.
• 4) IF YOU HAVE PRE-PAID WITH PAYPAL, ETC., WE WILL EITHER LET YOU PICK ANOTHER ITEM(S) OR GET A REFUND, IF THE ITEM DOES NOT COME IN WITHIN 30 DAYS. CREDIT/DEBIT CARD ORDERS WILL ONLY BE CHARGED IF THEY ARE PROCESSED AND SHIPPED. IF THE ORDER GETS CANCELLED, DUE TO 30 DAYS OF BACKORDER, IT WON'T BE CHARGED FOR.

***PLEASE MAKE SURE YOU FILL THE INFORMATION IN CORRECTLY AND AS COMPLETELY AS POSSIBLE, ESPECIALLY YOUR E-MAIL ADDRESS, SO YOU CAN GET A RESPONSE. Thank you for your order, and if you have any questions, feel free to contact us. Have a great day, and thanks for shopping at RMU!

Please do not submit the order status form several times before getting a reply, as this will lead to it taking longer to reply to you, as it will take longer to go through the e-mails. This is not an automatic reply. It is manually replied to, and may take up to 24 hours. It may take a little longer during holidays, especially Christmas and New Year's week.

Please make sure you do not have a spam filter or similar on your e-mail to allow our e-mail replies to be received by you.

Billing Last Name:
Shipping Last Name:
Order ID Number: [5 Digits] (Found On Order Receipt) (Note: Having this will get you a faster reply)
Payment Type:
What would you like to do to the order?
Email Address: [Won't Get A Reply If Left Empty]
If you have any detailed questions about your order, list it here.

Put a website form like this on your site.