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| Q |
Do
you accept credit card company issued gift cards? |
| A |
We do not accept credit
card company issued gift cards, because they do not
contain a billing address. Our shopping card uses AVS
matching to confirm the billing address of the
cardholder to prevent fraud. Since the gift cards do not
contain a billing address, the shopping cart will
decline them, since one was not established for the
card.
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| Q |
Do
you ship internationally? |
| A |
We only
ship to the United States at this time. Due to many complications with
international orders, we have decided to stick with the
United States for the time being. We will ship to Military Post
and Post Office Boxes, but only in the United States. We
plan on shipping internationally again, but not at this
time. It will be posted here when we do. We apologize
for the inconvenience, thanks.
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| Q |
Do
you sell wholesale to other businesses? |
| A |
No, we do not do any
business to business wholesale at this time. We may in
the future. It will involve more licensing, and we are
not setup for that yet. Retail keeps us busy enough at
this time. We are strictly a retailer as of now. If
anything changes, we will post it on the website, and
here. If you are a
regular customer and wish to buy in large quantity on an
item, we will give you a discount. Contact us for
pricing.
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| Q |
How
long do
you guarantee your products before they can be returned? |
| A |
We offer a 10 day satisfaction guarantee on
qualifying*** products
as long as you return the product in the same condition
as which it was purchased with the original packaging
materials. We will not take back an item that has had
the plastic removed by the customer, or worn apparel.
See our returns and exchanges page for more detailed
information. Keep in mind, we
are not responsible for damage during shipping. If you
would like insurance on your order, contact us when your
order is placed. The customer is responsible for all shipping costs which
on returned items, which is our restocking fee. To return an item, e-mail our
customer
service department.
Please include in the e-mail why you are returning it,
and any other feedback.
Full
Details on Returns And Exchanges*** |
| Q |
How
does the band get paid for the item I am purchasing? |
| A |
When you purchase from us,
you are contributing to the respective band. The price
we pay for these items from the manufacturers who have a
license to produce these items, already includes a
percentage which is for the band. These manufacturers
pay loyalties to the respective band for being able to
produce the merchandise. To sum it up, the price gets
passed along to you the customer, which includes the
percentage of which the band receives. You are doing
your part to help this band make money in order to keep
producing the extraordinary music that they do. It is
like a chain where we make money for the bands, they
make money for us and the respective merchandisers, you
the customer help out the band, and get some incredible
merchandise in the process. The respective bands and us
thank you for your support. |
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| Q |
What
forms of payment are we accepting at this time? |
| A |
We
accept U.S. currency only in the following forms. We are
accepting: Cash (in U.S. Dollars ONLY), U.S. Money
Orders, U.S. residents only Personal Checks, (which we
will hold until the check clears), and Cashier's Checks.
We are also accepting credit cards at this time. When
sending cash, send at your own risk, as we are not
responsible for lost or stolen mail. Also keep it well
concealed when sending. We are not accepting C.O.D.s at
this time. We prefer payments in this order from best to
worst: 1)Money Order, 2)Cashier's Check, 3)Credit Card,
4)Cash, 5)Paypal 6)Personal Check. We simply dislike
personal checks due to clearing time, and problems with
bank fees. If you have questions on any of this contact
our Customer Service Department here: customerservice@rockmerchuniverse.com |
| Q |
I
went to add an item to the shopping cart, and it said
"sorry this product is unavailable at this
time." What does this mean? |
| A |
This
means we have run out of stock on this particular item.
If you get this, and you really want to purchase the
item badly enough, e-mail us, and we will let you know
when we will have some on stock. If you get the
unavailable message, don't worry we will have some back
in stock as soon as possible, and we apologize. We would
also appreciate an e-mail letting us know it's out of
stock, in case we aren't aware. That way we can get
working on getting it in stock as soon as possible.
Thanks for your cooperation on this. E-mail us
concerning this here: requests@rockmerchuniverse.com |
| Q |
What
types of materials will my order be packaged in when
delivered? |
| A |
All
non-poster items will be sent in either bubble mailer
envelope packages, or cardboard boxes. If cardboard
boxes are used, the boxes will be packed with bubble
plastic to prevent damage when shipping. Size will
determine the material used. Posters will be sent in
poster tubes to prevent damage when shipped. We hold no
responsibility for cracked cases during shipping, as we
can assure that we will ship them in factory condition. |
| Q |
Will
my credit card be charged as soon as I place an order,
or when my ordered import items arrive? |
| A |
No,
your credit card will NOT be charged as soon as
your order is placed after clicking the submit button.
Our website automatically and instantly verifies a
credit card purchase through our integrated shopping
cart. We then manually process your card when your order
is shipped. There will be a 2-3 day wait for credit card
processing when an order is placed. Once the credit card
is processed, the card will be charged and the order
will be shipped. This happens after we get your ordered
items in stock. Your card will not be charged until your
items are shipped, unless we know that the items you
ordered are on their way to us, or we have it processed,
but not shipped yet. If not all items are in stock, it
will be shipped as soon available for shipment, or you
can cancel the rest of the order, or we may do it if it
takes over 30 days to get in stock. Also if the items
are no longer available, we will cancel that portion. We
appreciate your understanding. Thank you. |
| Q |
What
shipping methods do you offer to customers at RMU? |
| A |
We
offer USPS First Class or Priority Mail. We will be
expanding soon. You will be given a
choice when you checkout. Priority Mail costs slightly more
than First Class Mail, as it is a guranteed 2-3 days
anywhere in the U.S. If your order is more than
approximately 1 pound, then it may automatically make
you get Priority Mail, as that is postal regulations.
Our shopping cart is configured with the USPS server to
estimate exact shipping cost from the USPS.
International orders are automatically calculated based
on weight and location from the U.S. This covers the
cost of airmail overseas, and handling fees. The average
order is under 2 pounds in weight. If you have any
questions, contact us. |
| Q |
Will
I have to wait on imported items to arrive before my
order is sent if I order a mixed order with imports and
domestic items that are in stock? |
| A |
That
is based on the time frame in which the imported item is
expected to come in. We will wait a few days to see how
long the import item will take. We will make a decision
at that point on whether or not to go ahead and ship
part of the order then, or wait for the import to ship
the whole order. You will be contacted by our shipping
department at customer service to let you know when you
can expect your order. |
| Q |
How
secure is your credit card transfer and shopping cart? |
| A |
Our
website uses the Secure Socket Layer (SSL) encryption
method to protect your data from third parties as it is
transferred over the Internet. Your information
information is safe with us! As an extra added
precaution you can download the highest possible
encryption to ensure an even greater safety when
transferring information online. Download
the highest encryption from Microsoft for Internet
Explorer |
| Q |
I
have a band or am a manager of a band(s) and would like
to get my merchandise added to your store, what should I
do? |
| A |
Thank
you for your interest. Contact us, and we will get it
set up for you. It is not a guarantee that we will get a
deal done, but we will try our best to work out an
arrangement with you. We will try to lead you to a
company that can help you, if we can't. E-mail us with detailed
information. Contact us directly to get things started
at this e-mail: contact@rockmerchuniverse.com |
| Q |
I
want to write out a personal check for payment, who do I
make the check out to? |
| A |
As
you will find on your receipt after going through the
checkout process, and choosing to pay by mail via check,
all personal checks and money orders are made out to
exactly as it appears in the following:
ROCK MERCH UNIVERSE.COM |
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