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We're
here to help!
Our
Contact Page is a list of basic
contact information like our
important company divisions,
such as Customer Service or
Technical Support. Due to the
amount of e-mails we receive on
a daily basis, please allow time
for a reply. We will usually
reply within 24 hours of your
e-mail. When checking on the
status of an order, please have
your order information ready.
Thanks for your cooperation.
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 Please
do not submit your e-mails to several
different e-mail divisions. Choose the
correct one that is closest to your
question. Sending e-mails to several
different departments may cause
confusion. |
| If
we are away on LIVE CHAT, leave a
message, and we will get back with you
as soon as possible, thank you.
If you leave a message on LIVE CHAT, you
should receive a reply within 2-12
hours, sometimes longer, especially on
weekends or holidays. |
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| By
Chat (Live Chat): |
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 Get
immediate help if online at the
time. If offline, leave a
message, and you should receive a
reply within 2-12 hours,
sometimes longer, especially on
weekends or holidays.
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| By
Email (Billing Concerns): |
 customerservice@rockmerchuniverse.com
Please do not go through another
company, such as a credit card
company to resolve a billing
concern. Please contact us, and
we will get it worked out for
you.
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